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In Customer Service, language is POWERFUL. What we say and how we say it can make or break interactions, reactions, situational outcomes and even our careers! In this video I cover 7 phrases/words you should avoid using when communicating with your customers. I also give tips and suggestions on what to say instead and ways to approach each situation. The best part is these can be applied to interactions with co-workers and your leaders too! Thanks for watching.


Customer Service Language